If you forget the PIN code for your Debit Mastercard, you have several options:
Option 1: If your Debit Mastercard is registered on your “one” app,
click on: “Card”, then “PIN”, then “View PIN”.
You can view your PIN code free of charge.
Option 2: If your Debit Mastercard is not registered on your “one” app, you can order a new PIN in various ways.
• Send us a secure message from BCGE Netbanking
• Contact us at +41 58 211 21 00
• Stop by one of our branches (list available at: https://www.bcge.ch/fr/agences-et-bancomats-bcge)
Please note that fees will be charged if you select the second option.
For more information on the “one” app:
Registering for “one” via your smartphone | “one” Digital Service (one-digitalservice.ch)